1.  What service(s) did you visit the bank to conduct?    cash withdrawal   application for a loan    deposit   utility bill payment    new account   foreign exchange    manager's cheque    other (please state)      2.  How long was it before you were attended to?    under 3 minutes    3 - 5 minutes    5 - 10 minutes    over 10 minutes      3.  Was the person you dealt with able to complete your transaction thoroughly?    yes    I was referred to someone else    I was referred to another department    other (specify)      4.  How would you rate our reception area?    inviting and attractive, adequate seating    average, not particularly appealing    uncomfortable and unattractive, inadequate seating    5.  What is your perception of our personnel?    knowledgeable, professional and courteous    somewhat knowledgeable, sometimes professional and courteous    lacking information and disrespectful    6.  How would you describe our product range?    excellent complement of products and services    good array    lacking good range of products and services    7.  How do you recommend we improve our service to you? Please include a contact name and number if you would like IBL to resolve any concern you may have.   Name: Tel # : E-mail: ARE YOU HAPPY WITH OUR SERVICE? In the event you are ever displeased with the service you received, we request that you follow the steps outlined below for speedy resolution. Convey your complaint to the Branch Service Representative. Should the response not meet with your satisfaction, refer to the Branch Supervisor. If you still believe that your concern has not been adequately addressed, the Branch Manager will be pleased to meet with you.   The appropriate officer will advise you of the date by which you will be contacted if it is not possible to resolve your complaint immediately.   After taking all of the above steps, if you remain dissatisfied with the Branch's response, please forward your complaint in writing to:   The Marketing Department Intercommercial Bank Limited DSM Plaza, Chaguanas info@intercommercialtt.com Tel: 665 - 4425 ext 255, 262 Thank you for taking the time to review these guidelines and sharing this information with us.